We value your business. We constantly strive to provide our community of Nevada County with the personal “family” type service our residents have come to expect.
Delivery / Setup / Installation
• Free local delivery for TV's 32" or larger
• Free Basic Setup of your new TV
• We do custom installation of TV's and all home theater equipment and speakers. Free walk thru and estmate available. Email us.
• We are a licensed contractor #841885, Bonded and Insured.
Warranty
Our trained staffed is knowledgeable in manufacture warranties of the products we carry. We will personally help you with any concerns regarding the manufactures service warranty of your product. Extended manufacture warranties are available.
Credit Card Security
The Record Connection will only ship merchandise to the address which matches the billing address of the credit card used in the purchase of our products. This is to protect you, the credit card holder, from fraudulent use of your card by an outside party. This ensures that products purchased with your card will be shipped to you, the credit card holder.
Returns
The Record Connection will accept returns on product up until 14 days from date of purchase. Merchandise must have original packaging and be in resalable condition. Returnable CD and DVD product must be unopened unless product is defective out of the package. No returns will be accepted on Import CD product. A return authorization number must first be obtained by calling our toll free customer service line. A refund, exchange, or credit will be issued on returned items, minus shipping and handling. Defective products must be reported to the Record Connection when they are received. Upon contact with one of our customer service personnel, an authorization number and a return address will be issued for the return of the product. When the defective product is received, a new product will be shipped to you at no charge or a credit will be issued.
